s92bet Privacy Policy —
Your Data, Explained
in Plain English

s92bet is an international online gaming platform accessible at s92bet.pro, operated by the s92bet group of companies. For the purposes of this Privacy Policy, s92bet is the data controller — meaning we determine the purposes and methods by which personal data relating to Pakistan players is processed.

This Privacy Policy applies to all personal data collected and processed in connection with your use of the s92bet website, platform services, mobile browser access, customer support interactions, and any other service offered under the s92bet brand to players in Pakistan.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights described in this document, or need to raise a data-related complaint, please contact s92bet's Data team via the live chat facility at s92bet.pro or by email at the address displayed in the footer of this page. We aim to acknowledge all privacy-related contacts within 5 business days and to resolve them within 30 days.

s92bet collects the following categories of personal data from players in Pakistan, depending on how you interact with the platform:

Identity & Contact Data

• Full legal name (as it appears on your CNIC or passport)
• Date of birth
• Pakistani CNIC number or passport number (for KYC verification)
• Pakistani mobile number (used for account registration, OTP verification, and security alerts)
• Email address (where provided at registration or subsequently added to account settings)
• Residential address in Pakistan (required for higher-value withdrawal requests and enhanced KYC)

Financial & Transaction Data

• PKR deposit and withdrawal transaction records, including amounts, timestamps, and payment method references
• Easypaisa account references, JazzCash wallet identifiers, or bank account details (as applicable to payment method used)
• Source of funds documentation where requested for AML compliance
• Bet and game session records including game type, stake amount in PKR, outcome, and session duration

Account & Platform Activity Data

• s92bet account username and encrypted password (we cannot see your plain-text password)
• Login timestamps, session durations, and session activity records
• Device identifiers, IP addresses, and geographic location data at the time of login
• Browser type, operating system, and screen resolution (for technical optimisation)
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)
• Customer support interaction records including live chat transcripts and email correspondence

Communications Data

• Content of any communication you send to s92bet via live chat, email, or any other channel
• Records of promotional communications sent to you and your engagement with them (where applicable)

s92bet collects personal data through the following channels:

Directly From You

The majority of the personal data we hold is provided directly by you during the account registration process, when updating your account settings, when contacting our support team, when completing identity verification, or when providing source-of-funds documentation for withdrawal processing. You choose what information you provide — however, certain data is required to operate your account and we cannot open or maintain an account without it.

Automatically Through Platform Use

When you access s92bet.pro or use the platform, certain data is collected automatically by our systems — including your device IP address, browser type, operating system, screen resolution, login timestamps, session activity records, and game interaction data. This data is collected through server logs and platform analytics tools and is used for security monitoring, fraud detection, technical optimisation, and responsible gaming oversight.

Through Cookies and Similar Technologies

s92bet uses cookies and similar local storage technologies as described in Section 7 of this Privacy Policy. Some data is collected through these mechanisms when you visit s92bet.pro, including session identifiers, preference settings, and analytics data.

From Third-Party Verification and Payment Providers

Where you undergo identity verification through a third-party KYC provider (used to verify CNIC details and confirm age eligibility for Pakistan players), that provider may return verification status information to s92bet. Payment processors (such as those facilitating Easypaisa, JazzCash, Raast, and bank transfers) confirm transaction completion status to s92bet. s92bet may also receive fraud risk signals from third-party fraud prevention services.

s92bet uses the personal data described in Section 2 for the following specific purposes:

For each purpose described in Section 4, s92bet relies on one of the following legal bases for processing your personal data:

Contractual Necessity

Processing necessary to perform the contract between s92bet and you (the s92bet Terms & Conditions you agreed to at registration) — including account creation, payment processing, game access, and customer support. Without this processing, s92bet cannot operate your account.

Legal Obligation

Processing required to comply with applicable legal and regulatory obligations — including age verification, anti-money-laundering checks, Know Your Customer (KYC) verification, record-keeping for financial transactions, and responding to lawful requests from regulatory authorities.

Legitimate Interests

Processing necessary for s92bet's legitimate business interests, provided those interests do not override your privacy rights — including fraud detection and prevention, platform security monitoring, responsible gaming oversight, and technical platform improvement. We have assessed that these interests are proportionate and do not inappropriately impact Pakistan players' privacy.

Consent

Where s92bet sends you direct marketing communications by SMS or email, we do so only on the basis of your explicit consent given at the time of opting in. You can withdraw this consent at any time as described in Section 11.

s92bet shares personal data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

Payment Service Providers

To process PKR deposits and withdrawals via Easypaisa, JazzCash, SadaPay, Raast, HBL, UBL, MCB Bank, and any other payment methods listed on the s92bet Cashier, we share the minimum data necessary with the relevant payment processor to initiate and confirm the transaction. These providers are contractually bound to use your data only for payment processing purposes.

Identity Verification Providers

To complete KYC age and identity verification for Pakistan players, s92bet uses third-party verification services that check identity documents (including CNIC details) against applicable databases. These providers are contractually bound by strict data processing agreements and are not permitted to use your data for any purpose other than verification.

Fraud Prevention and AML Services

s92bet uses third-party fraud detection and anti-money-laundering screening services. These services may receive transaction patterns, IP addresses, and device fingerprints to generate risk scores. They do not receive your full identity data unless this is required for a specific high-risk transaction investigation.

Technology and Infrastructure Providers

s92bet's platform operates on third-party cloud infrastructure and uses technology service providers for functions including email delivery, SMS OTP delivery, live chat infrastructure, and analytics. These providers operate as data processors under contract with s92bet and are permitted to process your data only under s92bet's documented instructions.

Regulatory and Legal Authorities

s92bet will disclose personal data to government authorities, law enforcement agencies, or courts where required to do so by applicable law, valid legal process, or regulatory obligation. Where legally permitted, s92bet will notify affected players of such disclosures.

s92bet uses cookies and similar local storage technologies on s92bet.pro to enable platform functionality, improve the player experience, maintain session security, and support analytics. The following categories of cookies are used:

Strictly Necessary Cookies

These cookies are required for the s92bet platform to function. They include session authentication tokens (which keep you logged in during your session), security cookies that support two-step verification and CSRF protection, and cookies that store your game interface preference settings. These cookies cannot be disabled without breaking core platform functionality.

Analytics Cookies

s92bet uses analytics tools to understand how Pakistan players navigate the platform, which pages they visit, how long they stay, and where they encounter errors. This data is used in aggregate and anonymised form to improve the s92bet user experience. Analytics cookies collect technical information about your browser and device; they do not identify you by name.

Functional Cookies

Functional cookies store preferences you have set on s92bet — such as your preferred language setting (English), display preferences, and the "Remember Me" login setting (where enabled by you). Disabling these cookies may result in loss of your preference settings across sessions.

Managing Cookies

Most mobile and desktop browsers allow you to control cookie settings through the browser's privacy or settings menu. You can delete existing cookies, block new cookies from being set, or configure browser-level cookie controls for specific sites. Note that disabling strictly necessary cookies on s92bet.pro will prevent you from logging in to your account. For specific analytics and functional cookies, disabling them will not prevent you from using the core s92bet platform but may degrade certain convenience features.

s92bet retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised. Where legal or regulatory obligations require retention beyond these standard periods, the longer period applies.

s92bet implements a comprehensive set of technical and organisational security measures to protect the personal data of Pakistan players against unauthorised access, accidental loss, destruction, alteration, or disclosure. The key security measures applied include:

• TLS 1.3 Encryption in Transit: All data transmitted between your device and s92bet's servers — including login credentials, personal data, and PKR transaction details — is encrypted using TLS 1.3.
• Encryption at Rest: Personal data and financial records stored in s92bet's databases are encrypted at rest using AES-256 encryption.
• Password Hashing: Account passwords are stored as irreversible hashes using a modern cryptographic algorithm. s92bet cannot retrieve your plain-text password; only you know it.
• Access Controls: Internal access to personal data is restricted to s92bet staff who require it for their job function. Access is granted on a least-privilege basis and is logged for audit purposes.
• Two-Step Verification: Pakistan players can enable SMS-based two-step verification on their s92bet Account, adding a second layer of authentication beyond the password.
• Penetration Testing: s92bet's platform undergoes periodic independent security testing to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: s92bet maintains a documented data breach response procedure. In the event of a breach that poses a risk to Pakistan players' rights and freedoms, s92bet will notify affected players promptly and report to the applicable regulatory authority as required.

As a player on s92bet, you have the following rights in relation to your personal data. To exercise any of these rights, please contact s92bet's support team via live chat at s92bet.pro or by email. We will respond within 30 days.

s92bet will respond to all valid data rights requests within 30 days of receipt. In complex cases, this period may be extended by a further 60 days; if this occurs, we will inform you within the initial 30-day period. s92bet will not charge a fee for processing data rights requests unless a request is manifestly unfounded or excessive.

s92bet sends promotional communications — including information about bonuses, reload offers, jackpot updates, and platform features — by SMS to your registered Pakistani mobile number and by email to your registered email address, but only where you have explicitly opted in to receiving such communications.

The opt-in for promotional communications is presented separately from the mandatory account registration terms, so that accepting the s92bet Terms & Conditions does not automatically enrol you in marketing communications. You can choose to opt in at registration or at any later time from Account Settings.

How to Opt Out

• Navigate to Account Settings on s92bet.pro and toggle off the "Promotional Communications" option — this takes effect immediately.
• Reply STOP to any promotional SMS sent by s92bet from our short code.
• Click the unsubscribe link in any promotional email sent by s92bet.
• Contact s92bet support via live chat and request removal from all marketing communications.

Opting out of promotional communications does not affect transactional communications — meaning s92bet will continue to send you important account-related messages such as deposit and withdrawal confirmations, OTP codes, security alerts, and account status notifications, as these are necessary for the operation of your account and cannot be opted out of while your account remains active.

If s92bet becomes aware that personal data has been collected from a person under the age of 18, we will immediately suspend the associated Account, void any balances, and delete all personal data associated with the under-18 individual to the extent permitted by applicable legal and AML record-keeping obligations.

Parents and guardians in Pakistan who are concerned that a minor in their household may have accessed or attempted to access s92bet should contact our support team immediately via live chat or email. s92bet takes these reports seriously and will act promptly on any credible report of underage access.

s92bet strongly recommends that parents and guardians use parental control software to restrict access to online gambling platforms on shared family devices — including phones, tablets, and computers. If you have set self-exclusion on your s92bet Account, you can request that our responsible gaming team add your registered device identifiers to an additional block list as a secondary protection measure.

s92bet reviews and updates this Privacy Policy periodically to reflect changes in our data practices, platform features, applicable law, or regulatory requirements. The "Last Updated" date at the top of this document and in the table of contents sidebar reflects the date on which the most recent version was published.

Where changes to this Privacy Policy are material — meaning they significantly affect how s92bet uses your personal data or reduce your privacy rights in a meaningful way — we will notify you by SMS or email at least 14 days before the changes take effect, using the contact details registered to your s92bet Account.

Your continued use of s92bet after the effective date of any updated Privacy Policy constitutes acceptance of the changes. If you do not agree with material changes to the Privacy Policy, you may close your s92bet Account before the effective date and withdraw your Real Money Funds without penalty. To close your account, contact s92bet support via live chat.

For non-material changes — such as typographical corrections, clarifications that do not alter the substance of any provision, or the addition of new data processing activities that are clearly ancillary to existing described purposes — s92bet may update the Privacy Policy without advance notice. The updated Privacy Policy will take effect upon publication on s92bet.pro.

For any question, request, or concern relating to this Privacy Policy or s92bet's handling of your personal data, please use one of the following contact channels:

• Live Chat: The fastest way to reach s92bet's team — available 24 hours a day, seven days a week at s92bet.pro. Typical response time is under 2 minutes.
• Email: Write to [email protected] with "Privacy" in the subject line. We aim to acknowledge all privacy-related emails within 5 business days.

When contacting us about a data rights request, please include your registered s92bet username and the Pakistani mobile number associated with your account so that we can verify your identity before processing the request. We will not process data rights requests where we cannot confirm the requester's identity, as releasing another person's data without verification would itself be a privacy violation.